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Confirmation of Booking
After a booking is received Oxford College of English Ltd. will confirm that a place is available and send a confirmation of enrolment together with an invoice for the language course. Payment of all course fees is required in advance.
If host family accommodation has been booked, the name and address of the family will be advised approximately 10 days in advance. In the case of very late bookings made less than 10 days before the course starts, details of the host family will be advised on arrival. Oxford College of English Ltd. is not able to confirm host family arrangements until after payment has been received.
Documentation in Support of a UK Entry Visa
If documentation in support of an application for a UK entry visa is required, this can only be supplied after full payment for the course has been received. In the case of a visa refusal, all fees will be refunded, less an administration charge of £130 plus any bank charges Oxford College of English Ltd. incurs in making the refund. Sight of the visa refusal documentation will be required in order to claim a refund.
Cancellation Charges
The following charges will apply in the event of a cancellation:
· Cancellation at any time due to the refusal of a visa to enter the UK £130
· Cancellation up to 42 days in advance 30% of the course fees
· Cancellation less than 42 days in advance 50% of the course fees
· Cancellation less than 3 days in advance 75% of the course fees
· Cancellation of a language course, accommodation or transportation less than 24 hours before arrival or after the course has started -100% Oxford College of English Ltd. will deduct the cost of any bank transfer charges incurred in making a refund
Cancellation of a Course by Oxford College of English Ltd.
In the unlikely event that the number of students on a course or in a class, drops below the minimum number required to make a course viable, or if there are other events which are outside our reasonable control, Oxford College of English Ltd. reserves the right to cancel all or part of that course and/or activity programme. In most cases, students will be offered an alternative. If no alternative arrangements can be made, or if the alternative arrangement is unacceptable to the student, a full refund of fees less any fees chargeable for part of a course and / or activity programme which has already taken place on a pro rata basis, will be made. Once a refund has been made, Oxford College of English Ltd., shall have no further liability.
Medical Conditions and Insurance
Any disability, allergy or medical condition, which may affect mobility or general health, must be declared at the time of booking. All students, who are not from the EU or covered under reciprocal health care arrangements, must have adequate medical insurance for the period of their stay.
Loss or Damage to Personal Property
Students are responsible for their own money and personal possessions at all times.
Oxford College of English Ltd., its directors, employees, representatives, agents, host families and sub-contractors will not be liable for any loss of money or loss of or damage to any personal possessions. Oxford College of English Ltd. recommends that students take out adequate insurance.
Liability
Oxford College of English Ltd., its directors, employees, representatives, agents, host families and sub-contractors will not be liable for any sickness, injury or death of a student, any damage caused to a third party by a student or repatriation costs. Oxford College of English Ltd. strongly recommends that students take out adequate insurance. Liability in respect of Transportation and Airport Transfers Oxford College of English Ltd. will not be liable for delays or cancellation of transportation arrangements, including airport transfers and missed flight departures, caused by bad weather, traffic congestion, road closures, official safety or security advisories, sickness or incapacity of drivers or vehicle breakdown. Oxford College of English Ltd. strongly recommends that students take out adequate insurance. Business AssociatesOxford College of English Ltd. may at its discretion use the services of our business partners, sub-contractors, tour operators, coach and minibus operators, public bus and rail services and taxi companies to supply all or part of the services we offer. Complaints Procedure
In the event that a student is dissatisfied with their course, they should contact the local course director and group leader. Complaints can also be made to Oxford College of English Ltd., 14 Shakespeare Road, Northampton NN1 3QP England. Tel. +44 (0)1604 712 959 or by e-mail: info@oxfordcollege.co.uk. All complaints must be notified without delay and in every case, before the end of the course. Oxford College of English Ltd. must be given reasonable time to investigate the complaint, and if justified, correct the situation. In the event that a student is not satisfied with the outcome of their complaint they should contact the arbitration service offered by The Association of British Language Schools, PO Box 3382 Norwich NR7 7HS England. Oxford College of English Ltd. agrees to be bound by the decision of the ABLS arbitration service.
Address and Jurisdiction
Registered Office: Oxford College of English Ltd. 14 Shakespeare Road, Northampton NN1 3QP is registered at Companies House England, registration number 02194673. Any agreement with Oxford College of English Ltd. is subject to the laws of England. Back to home page
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